Is your home “show-ready”?

Updated: Jun 4, 2020

"Show ready" can be an ambiguous term Realtors use to describe homes that are prepared for potential buyers. Kris Galles brings clarity to what "show-ready" actually means and ways to overcome obstacles.





Josh:

Kris Galles. The episode with Kris Galles. Everybody's excited about this, I know you are out there. I'm way excited. Anytime I can get you in the podcast room, Kris, it's always a good day for me, lady. So I'm so happy to have you here.


Kris Galles:

Well, thank you. I'm glad to be here.


Josh:

Yeah. Like you're going to be blunt and I love that about you and I know that your clients love that about you because one of the things that we've highlighted on some of these other episodes is that sometimes agents have a hard time telling the truth, especially to their clients who they should be providing this exceptionally great experience for, right? It's really hard sometimes to talk about the tough stuff and I love our conversation today and what you're going to dive into about this idea of being show ready, like especially with the virtual tours that are going on and the importance of having really great video and photography. What does show ready even look like?


Kris Galles:

Well from a buyer standpoint, you're pulling up to that home, told your agent you want to see it. And this is by all intents and purposes, the pictures that you've seen, the video or the Matterport, the virtual tour that you've done, and this is the house you really want to see. You want to go try this house on. It's like an old sweater. Is it going to fit? Is it going to feel good? Is the color right? You just really kind of want to envelop yourself in this house.

So from a buyer's standpoint, you're driving up and the curb appeal is immaculate. It's springtime, spring time's coming up. The tulips and the daffodils and the freesia, all that stuff, it's starting to pop. And the homeowner has taken care to hire a landscaping business to come in and manicure and get rid of all of the needles and the pine cones and the leaves and everything from what fell last fall and didn't get picked up. I mean, that's great stuff for the earth, but you want to know something? When you're trying to make your house show ready, it's not all that great. And it's walking up to that house and having that feel good moment right off the bat, okay?

And then the second level is, that buyer walks in your front door and what does your house look like? Are the lights on? Is there a nice smell in the home? Is there soft music playing? Is it inviting? Okay, so that's what a buyer wants to see. They want their initial impression and that wow secondary impression as they walk in the door.

What does that mean for a seller? Wow, there's a lot of work to do to get your house show ready.


Josh:

Yeah, I was kind of getting intimidated by all the stuff that you were saying already because I know like, as a seller, you don't even think about it. You're like, "Hey, we want to sell, let's just put it on the market. We're going to call a great agent and then we'll get this thing sold." So you're telling me that there's more than just putting the house on the market?


Kris Galles:

There's a lot more. You want to get into the minutia of this and a really good solid realtor, real estate agent, will tell you exactly what you need to be doing. They should come prepared. They should be able to sit down with you, go through a checklist, and it's wonderful to see things in black and white but what is really important, is to tour.

Take your realtor on a tour of your home, point out the things that you really love about the home, but also be open to constructive criticism because what you think ... And I mean you've been living there, as a seller you've been living there, and enjoying your home and if it ain't broke, don't fix it. But to a critical eye, who is also a buyer's agent, not just the seller's agent, they know what the buyer is going to come in and say, "Oh, there's a crack over there," or, "Oh, that paint is a little thin. It's kind of got two different colors going right now," or, "Oh, that tile has fallen off the backsplash." And then once a buyer sees something like that, they're going to be a little bit more hypercritical.


Josh:

Bingo. I love the analogy that we've talked about before, it's really a beauty pageant.


Kris Galles:

It is.


Kris Galles:

You want to have the shiniest Tiara.


Josh:

Right. I love how you talked about this too, it's like working with your realtor to overcome tricky situations. So you're getting ready, you want to get “show ready”, give us some scenarios. Like what's a tricky situation that a seller might run into?


Kris Galles:

It's the little repairs. Those are the visuals. We walk in ... I've bought a house, you've bought a house. Granted we're realtors and we-


Josh:

It's kind of our industry.


Kris Galles:

It is.


Josh:

We kind of have a habit of doing that, yes.


Kris Galles:

We kind of see beyond the veil. As a buyer's agent, we help our buyers see beyond the veil. We have to pull back that veil. So like I said, when you see grout work that is just shoddy or you see some mold or some mildew or something like that, that is what we have to convey to our sellers. "You want to know something? I see that in the corner. I think you need to clean that up. I see that crack. I think you need to spackle, putty it, whatever, and don't cover it. Don't cover it, but spackle it, paint over it, make it pretty."

When you're dealing with negative drainage outside, when your slope goes into your house, not away from your house, it's good to just put some fill dirt in. I mean, go to the dump, pick up some dirt, fill it in. It'll present your house better from the get go and it's a repair you don't have to do, maybe down the line when you start going through objections.


Josh:

One of the things that you identified on your list was, one of the tricky situations is, how do you get show ready when you have a vacant house?


Kris Galles:

Say your sellers have already moved and they're out of town. I've been known to take it on myself, but I have to let my sellers know what I'm doing and they will either A, reimburse me or normally they just throw me a bottle of wine. Which I'm happy about too. If I can help them, if they're out of town and if I can help them I will do that for them. I've also been known to put on my dungarees and get a paint brush, if they're out of town. If they're in town, if they're willing to do the work, or bring a friend over or if they've got contractor friends or I can recommend contractor friends, handymen, that kind of thing. That goes a long way.


Josh:

Yeah. I mean, I think really at the end of the day, what you're conveying to everybody listening to this is that as an agent, it is so important for you to be the resource. So either you have the personnel and the people already in place or you are that person that needs to help get that property sold for them, right?


Kris Galles:

And to take it a step further, a house might feel a little lonely when you walk in and maybe it's just a little blah. So it'd be nice to stage. So I mean, we've got a number of staging companies in town that you could hire to come in and do the master bedroom, do the living room, dining room combination or spruce up the kitchen a little bit. And if the agents have the wherewithal and they have the accessories themselves, just go ahead and put little certain trinkets around the house that could lend interest to certain corners.

And when you have a vacant house, there's always that vacant smell. It's just kind of stale, the house isn't breathing. And it's also good to put in some Glade PlugIns. One scent, not multiple. Keep a nice consistent scent. If it's a two story, just have one plugin on each level, but definitely the consistent smell throughout the house.


Josh:

If you're listening to this right now, you're a buyer, you're a seller, and you're considering getting into real estate to purchase, right? I think a lot of the stuff that Kris is talking about, like it seems very simple, right? "Oh, I'll just stage this," or, "I'll just move some trinkets around." And I would just say that it's not as easy as what she's making it sound to be, right? Not every agent is a stager, not every seller is able to actually make their house breathe as you say, or to make it fuller, right? I mean, so it's so important when you're interviewing these agents, that realtor that's going to represent you, like when they say, "Hey listen, we're going to move some things around," or, "We're going to do some things," like they better give you some examples or really show you what's important because just because you say the words, doesn't mean you know how to do it.


Kris Galles:

When you tour a house with a seller and all of a sudden you walk into the kids' playroom and you're like, "Oh Mylanta there is the Lego collection of all Lego collections." And you're just like, "Umm, that's great. But we're going to have families that are going to be coming in here and they're going to have kids and I can guarantee you they're going to want to play with those Legos. And something is going to get awry that's going to upset your child or whatever." So it's almost better to, when you're going through room by room, saying, "Hey look, you guys are planning on moving, start planning on moving. It might be good to put that Lego collection away. Let's declutter the playroom. Let's walk into the TV room," and I see stacks and stacks and stacks of VHS or DVDs or whatever that looks like, "Let's start boxing those and moving them to a place where the room looks a little bit more organized."


Josh:

Right. Yeah, and you design every one of your listings. I'd say that if you guys ever have a question of what Kris is talking about, just look up Kris's listings on our website and you will see. Like every one of her houses that she lists, they're so organized, they're so well put together. The pictures look amazing because of course they're quality pictures, but the house is presentable in the way that you're talking about. And in a day and age right now, like pictures are so important. Virtual tours are so important. Guide us into that a little bit as well too. What does that look like?


Kris Galles:

Well, we always say depersonalize your home. Don't have the expensive trinkets that you brought back from Africa or whatever that looks like. Any valuables or whatever. And you are moving, put it away. You are moving, box it, put it in the garage. When you are starting to come in with your marketing guru, your marketing director, or your photographer that's going to be taking your pictures, you need to be there with them. Because there might be something that you need to grab, move, put underneath a counter or whatnot.


Josh:

Yeah, just put it away for the moment.


Kris Galles:

Just put it away. I mean, we don't need to see a ton of baby bottles on the kitchen counter. We don't need to see dishes in the dish rack. So we have to clean up the room before the pictures are taken, sometimes. You might get that one family that they're just, I mean their house is just immaculate, and you're like, "Yay, that's awesome." But I would say most of the time you are going to have to be there to assist. And so I would encourage you to go with the photographer, make sure the toilet seat's down, make sure any-


Josh:

Thank you, I was hoping ... Like give me the four things that you're like it seems really obvious, but how many pictures do we see with the toilet seat up or the-


Kris Galles:

Feminine hygiene products on the back of the toilet.


Josh:

Yeah, like oh my gosh. Like please, let's be honest with you. So could you please give us that? Like if you could think of four things that are really easy things that make a huge difference, what would they be? You're like, "Okay, do these things immediately, no matter what."


Kris Galles:

Well, I mean, you can walk into somebody's bathroom and their towels are just draped over the shower curtain rod kind of thing or they're a little cattywampus. The room does not look, for lack of a better word, crisp. So it wouldn't be bad to just go and figure out some details there that can be improved upon. Take the toothpaste off the sink and put it in a drawer, fix the towel. That would be really good just for the bathroom.


Like I explained for the kitchen, the baby bottles, or you might want to make stations ... Take the liberty but let your sellers know that you might be taking some liberties with moving some stuff around before you go in, but create stations on the countertop. Your coffee station. Get rid of the dishes in the dish rack. Just make sure that that is really crisp and clean and looks good.


Laundry rooms. Oh Mylanta, we typically don't take pictures of laundry rooms and because that's where everybody leaves their laundry. But in some instances you'll see that in the background of one of your pictures. You don't want laundry sitting on top of the washer and dryer. I mean, if worst case scenario, throw it in, don't start it for them because you don't know what it is, but at least get it off the laundry.


Josh:

Yeah. I tell you what, lady, people need to hear this all because sometimes we're just really, especially real estate agents, sometimes they're afraid to say the obvious because they don't want to hurt anybody's feelings. But when you're able to have a great conversation with your sellers, especially on the listing side of things, gosh, it just helps out so much. We know firsthand because we've seen so many horrible pictures of when agents don't take that extra attention to detail to make the property look the best out there. Because it is a beauty pageant no matter what you think. It is, it truly is.


Kris Galles:

Well, and it doesn't stop just with the inside. You have to go outside too. And we've already talked about the front, let's talk about the backyard. We cannot have doggy bombs in the grass. I mean, especially during the summer months. The kids' toy paraphernalia everywhere, it's nice to be organized. It's also nice to manicure the backyard, take care of that part of the home because you want to know something? That's where people socialize. Your first impression, that's the front, but you want to know something? You live in the back.


Josh:

I would agree with you. All right everybody. Hey listen, if you are a buyer out there, a seller out there that you're considering getting into, once again, it's time to buy, it's time to sell. Listen, if you don't have an agent and you're not asking these questions, give Kris a call. She will guide you through this. She is there. I've just seen it firsthand so many times. Her helping her people through these hard times of getting properties sold, getting properties under contract, getting properties to the closing table. Every detail matters now more than ever, every detail matters.


So Kris, thank you so much. I love talking to you!


Kris Galles:

And this is awesome. I've had a great time. Thanks, Josh.



3 views0 comments

Recent Posts

See All

How to prepare for selling your place of business

Moving your business from one commercial building to another is stressful! Dennis Baker gives us his tips for preparing to move your place of business and get the best return on your investment sale.

Three things buyers look for in a home

Taking the time to give your home that extra 1% gains you the advantage over the 99% of other listings on the market! Kristin George-Stauffer gives us her tips for making your home stand out and be th

Does my Realtor have my best interest in mind?

With the number of realtors available, it's hard to know who to trust. Buying and selling a home can be a stressful and complicated process. Working with someone you trust is essential for accomplishi

CALL US

Tel: 307-315-6161

EMAIL US
OFFICE HOURS

Mon - Fri: 9 am - 5 pm

Coldwell Banker The Legacy Group - Casper Wyoming -

1701 EAST E STREET

CASPER, WY

82601

307-315-6161

www.CBCasper.com

Coldwell Banker The Legacy Group - Buffalo Wyoming -

490 NORTH MAIN

BUFALO, WY

82834

307-684-8886

www.CBBuffalo.com

  • Facebook Social Icon
  • YouTube Social  Icon
  • Facebook - White Circle

©2020 COLDWELL BANKER THE LEGACY GROUP